Last updated: May 1, 2026
Chilli Lee Ltd. ("Chilli Lee", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit chillilee.com, place an order through direct.chownow.com, contact us, join our mailing list, or otherwise interact with our restaurant.
Contact Information
Chilli Lee Ltd. 1927 Lonsdale Ave, North Vancouver, BC V7M 2K3 Phone: 604-988-6800 Email: [email protected]
Personal Information We Collect
We collect only the information reasonably needed to operate the restaurant, process orders, communicate with customers, and improve our services.
This may include:
- Name, email address, phone number, and delivery address
- Order details, order history, special instructions, and customer account details
- Payment-related information processed through our payment providers
- Messages sent through contact forms, email, phone, or other customer service channels
- Newsletter signup information and marketing preferences
- Website usage information such as IP address, browser type, device information, cookies, pages visited, and referral sources
Do not include medical or highly sensitive information in order notes. If you tell us about allergies or dietary restrictions, we use that information only to help prepare or handle your order. We cannot guarantee an allergen-free kitchen.
How We Use Personal Information
We use personal information to:
- Process pickup and delivery orders
- Confirm, prepare, deliver, modify, refund, or resolve issues with orders
- Create and manage customer accounts
- Respond to questions, complaints, reviews, and customer service requests
- Send order confirmations, service messages, and important account notices
- Send newsletters or promotions where we have consent or another lawful basis to do so
- Improve our website, ordering flow, menu, offers, and customer experience
- Detect fraud, protect our systems, and maintain business records
- Meet accounting, tax, legal, regulatory, and operational requirements
Consent and Marketing Messages
When you provide personal information to place an order, request service, or contact us, we use it for those purposes. If you subscribe to marketing emails or other commercial electronic messages, you can unsubscribe at any time using the unsubscribe link in the message or by contacting us.
Transactional messages, such as order confirmations, pickup or delivery updates, account notices, and responses to customer inquiries, may still be sent where needed to provide service.
Cookies and Analytics
Our websites may use cookies and similar technologies to keep the site working, remember language or session preferences, measure traffic, improve pages, and understand how customers use the site. You can adjust cookie settings in your browser, but some website or ordering features may not work properly without cookies.
Sharing Personal Information
We do not sell personal information. We may share personal information only as reasonably needed with:
- Ordering, payment, delivery, email, hosting, analytics, security, and technical service providers
- Staff and contractors who need access to fulfill orders or provide customer service
- Professional advisers, accountants, insurers, or legal representatives
- Authorities, regulators, courts, or other parties where required or permitted by law
- A successor organization if the restaurant or business assets are sold or transferred
Some service providers may process or store information outside British Columbia or Canada. In those cases, information may be subject to the laws of the place where it is processed or stored.
Payment Information
Payments are processed by third-party payment providers. We do not intentionally store full payment card numbers on our website systems. Payment providers may collect, use, and retain payment information under their own terms and privacy policies.
Retention
We keep personal information only as long as reasonably needed for the purposes described in this policy, including order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, and legal obligations. When information is no longer needed, we delete, anonymize, or securely dispose of it where practical.
Safeguards
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or theft. No website, email, or online service is completely secure, so customers should avoid sending sensitive information through unsecured channels.
Access and Correction
You may request access to your personal information or ask us to correct inaccurate information by contacting us. We may need to verify your identity before responding. We will respond as required by applicable privacy law.
Children's Privacy
Our websites and online ordering services are intended for customers who can lawfully place restaurant orders. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
Questions or Complaints
For privacy questions, access requests, correction requests, or complaints, contact:
Chilli Lee Ltd. 1927 Lonsdale Ave, North Vancouver, BC V7M 2K3 Phone: 604-988-6800 Email: [email protected]